By placing an order with Painterful, you agree to the following terms:
1. Custom Artwork
All our products are custom-made based on the photos you provide. This includes digital portraits, unframed posters, and framed posters. Please ensure that your uploaded images are clear and high quality for best results.
2. Revisions
We offer unlimited revisions to make sure you’re happy with your portrait. However, significant changes such as switching the photo or subject may be treated as a new order.
3. Refund & Return Policy
Due to the personalized nature of our products, we do not accept returns or offer refunds once the artwork process has started.
However, if the final product is damaged, incorrect, or printed in the wrong size, we will gladly offer a replacement or refund. Please contact us within 7 days of receiving your order with photos of the issue.
4. Processing & Shipping Time
- Digital artwork will be completed within 1–3 business days.
- Printed items are delivered within 4–8 business days (U.S. only).
Shipping times may vary slightly during holidays.
5. Image Usage
We may feature your final artwork (with or without the original photo) on our website or social media for promotional purposes.
If you prefer to keep your artwork private, simply let us know in your order notes or via email and we’ll respect your privacy.
6. Photo Rights
By uploading a photo, you confirm that you have the legal right to use it. We are not responsible for any issues arising from copyrighted or unauthorized images.
7. Shipping & Address Accuracy
We currently ship only within the United States and provide tracking information for every physical order.
Please double-check your shipping address before placing an order — we are not responsible for lost packages due to incorrect addresses.